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2:51:58 AM CST -- Monday, September 06, 2010

Computer and Modem Issues

What kind of computer do I need to access MLCNet?

You can access MLCNet with any computer that supports TCP/IP networking.  We have subscribers that successfully use MLCNet with IBM Compatible, Macintosh, AS/400, Linux and Amiga (and probably others that we do not even know about.)  We do suggest that for maximum enjoyment and productivity while on-line you should consider the following to be "minimum suggested requirements" (although many people successfully work on the Internet without these):

• A modem rated at 28.8 Kbps or higher.
• A video card capable of displaying 256 colors or greater.
• A sound card with MIDI and speakers (and for telephony, a microphone.)

Please keep in mind that due to the enormous number of variations of computer equipment in use today, we regret that we are not able to offer configuration or setup support, or problem troubleshooting for any computer hardware not obtained from MLCNet.

What software do I need to access MLCNet services?

You can access MLCNet service with just about any software.   Any of the major Web browsers (Internet Explorer, Netscape, Mosaic, etc.) will work, as will most any Email software (Outlook Express, Eudora, etc.) that supports either POP3, SMTP or IMAP.  MLCNet distributes a fully-licensed version of Microsoft's Internet Explorer suite to all new users who require software, and provides limited support for software that we distribute.  We regret that we cannot provide configuration or setup support, or problem troubleshooting for software not obtained from MLCNet.

What kind of modem is best for accessing MLCNet?

You can use just about any modem to access MLCNet.  However, please note the following:

• Given the amount of graphical material posted to the Internet today, we consider 28.8 Kbps to be the slowest realistically acceptable modem speed.
• MLCNet fully supports the K56Flex standard for 56 Kbps service.   We also support V.90.  If you are purchasing a new modem specifically for use with MLCNet, please consider purchasing K56Flex.
• If you currently own (or choose to purchase) an X-2 modem, if the modem is V.90 enabled you will still be able to access MLCNet up to the rated speed of the modem.  If your modem is not V.90 enabled, the maximum speed you will be able to achieve with your X-2 modem and MLCNet is 33.6 Kbps.
• Make sure the modem you purchase has drivers for the particular operating system you will be running.  Often, "generic" modem drivers are the cause of problems and sluggish performance.
• Due to the large number of available modems, we regret that we cannot provide configuration or setup support, or problem troubleshooting for modems not obtained from MLCNet.

We hope you have found this FAQ helpful.  If you still have questions, please Email support@mlc.net, or call our office.

We keep working hard to be the best Internet Services Provider available - anywhere - and to provide you the best value for your money.  We welcome your comments and suggestions!  Send Email to support@mlc.net.  You'll receive a prompt response.   Thank you for your continuing support of MLCNet!

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