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2:49:11 AM CST -- Monday, September 06, 2010

Billing and Payment Issues

How am I billed?

MLCNet statements for the current month are issued on the first of each month, and payment is due in our office by the 15th of that month.  For example, your statement for service for the period of April 1 through April 30 is issued on April 1 and payment is due in our office no later than April 15.  If this is your first statement, or if you have exceeded the limits of your specific account type, the statement will also include any applicable charges incurred during the previous month (on a pro-rated basis, if appropriate.)

If all charges on your statement are not paid by the due date, a $2.00 late fee will be added to your account.  If your statement charges are still not paid by the start of the next billing cycle, your account may be temporarily deactivated.  In all cases, if your statement charges are not paid in full by the 15th day of the new billing cycle, your account will be deactivated.  If we deactivate your account for non-payment, a $5.00 service charge will apply for reactivation.  You will have to pay any and all charges - including all applicable late fees and service charges -  and we may require a deposit before your account will be reinstated.   If your account continues in a deactivated status for 30 days, your account will be terminated and all data associated with the account (personal storage, Web pages, Email, etc.) will be deleted without further warning or recourse, and your account will be turned over to an outside agency for collection.

MLCNet is one of very few providers that does not require you to provide credit card or checking account information upon starting an account.   We ask you to help us to continue this policy by mailing your payment promptly each month.  If you have questions about your statement, or believe a charge is in error, please Email support@mlc.net, or call our office during normal business hours.

Can I pay by credit card?

MLCNet accepts the following forms of payment:

• Cash (only at our office during normal business hours.)
• Check.
• MLC Revolving Charge.  The MLC Revolving Charge account is made available by Norwest Financial Services, and can be used for your MLCNet account charges.  You receive a credit card, pre-approved credit line and low minimum monthly payments.  The card may also be used to secure 90 Days Same As Cash financing on major purchases.  For more information about the MLC Revolving Charge, please Email info@mlc.net.

Does MLCNet offer Pre-Payment Discounts?

Yes.  Actually there are three ways you can lower your MLCNet monthly charges:

• Pay five times your regular monthly bill at any time, and you will receive credit for six month's service (save 17%!)
• Pay nine times your regular monthly bill at any time, and you will receive credit for one full year's service (save 25%!)
• Refer a new subscriber to MLCNet.  Click here for more details on the MLCNet Referral Bonus.

How do I terminate my service?

Unlike many providers, MLCNet does not require subscribers to sign a contract of any specific length for services.  You may cancel service at any time, subject to the following restrictions:

• All cancellation requests must be submitted in writing prior to the last day of the current month.
• All cancellations become effective on the last day of the term of your subscription - since statements are sent for the current month, you may not request cancellation in the middle of the month and receive a refund of unused charges.  If you have paid in advance for a longer term (in order to receive discount pricing) you may not cancel prior to the end of the term of your prepayment.
• You are still responsible for any and all charges incurred prior to the effective date of cancellation, and may receive a final statement that reflects any charges incurred during the current term of service.

We hope you have found this FAQ helpful.  If you still have questions, please Email support@mlc.net, or call our office.

We keep working hard to be the best Internet Services Provider available - anywhere - and to provide you the best value for your money.  We welcome your comments and suggestions!  Send Email to support@mlc.net.  You'll receive a prompt response.   Thank you for your continuing support of MLCNet!

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