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11:43:43 AM CST -- Wednesday, January 07, 2009

	MLCNet Subscriber Support
	MLCNet provides emergency technical support for our subscribers 24 hours per day, 7 days per week.  However, prior to contacting support we ask that you check the following list of Frequently Asked Questions.  The answer you're looking for may be right here. If you can't find the answer you need, call us at one of the numbers listed at the bottom of every MLCNet Web page.  We'll be happy to help!

All Frequently Asked Questions

Access and Acceptable Use Policy Issues

• MLCNet's Acceptable Use Policy (AUP)
• I have an "Unlimited Usage" Dial-Up account.  Are there any restrictions on this?
• Does MLCNet block or censor any areas of the Internet?

Billing and Payment Issues

• How am I billed?
• Can I pay by credit card?
• Does MLCNet offer Pre-Payment Discounts?
• How do I terminate my service?

Computer and Modem Issues

• What kind of computer do I need to access MLCNet?
• What software do I need to access MLCNet services?
• What kind of modem is best for accessing MLCNet?

Email Issues

• How do I configure Outlook Express for best operation with MLCNet?
• I sent Email, but it was returned to me as "Undeliverable". What happened?
• I can receive Email, but I cannot send.  What is the problem?
• I have not been receiving Email for a while.  What could cause this?
• How much Email am I allowed to send and receive?
• How can I check to see how close I am to my Email limits?
• I logged on to 3mail and saw a mailbox named "UCE_TMP."  I didn't create this.  What is it?
• Why do I get so much unsolicited "junk mail" (Spam)?
• A friend said they sent Email to me, but it was returned to them.  Why would this happen?
• I'm going out of town.  Can I still send and receive Email?

Internet Issues

• My connection seems very slow today.  Is something wrong?
• There are places on the Internet with content that I am uncomfortable with. Can I block these sites?
• When I am on-line, can others access my computer or my files?

Known Problems

• When I click on "The Internet" on my desktop (Windows 95) nothing happens.
• I open Internet Explorer, and it waits for a while then tells me that www.mlc.net cannot be found.

Contact Us!

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If you experience problems with our site, please send Email to: hostmaster@mlc.net.

All contents Copyright (C) 1996-2008 MLCNet. All brands and product names mentioned on this site are trademarks or registered trademarks of their respective companies. Any mention of any brand, product or company, or any link to an external Web site, is intended for informational purposes only, and should not be construed in any way to imply any endorsement of MLCNet by any mentioned entity (and vice versa), or affiliation between any mentioned entity and MLCNet. Any such endorsements or affiliations are explicitly explained where applicable.